Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how Vivo USA LLC ("we", "us") handles information collected on go-vivo.com. VIVO is the website branding of Vivo USA LLC.

Information we collect

When you submit a quote request form we collect: your name, email address, phone number, ZIP code, whether you are a Business Owner, Home Owner or Renter, and your separate text-message consent choices. With each submission we also record the date and time (UTC, set by our server), the page address and form you used, the version and exact wording of the consent language shown to you, the referring page, any campaign tags in the page address (such as utm_source or gclid), and your browser's user-agent string.

We do not store the information you type into our forms in your browser's local storage.

How we use information

We use form information to respond to your quote request and to provide security-system services you ask about. We use your phone number for text messages only for the purposes you separately consent to, and we keep the consent record as evidence of your choices.

Text messaging consent choices

Our forms offer two separate, optional, unchecked checkboxes: one for marketing messages (security-system promotions, special offers and discounts) and one for non-marketing messages (quote-request responses, appointment confirmations and reminders, and installation and service updates). You may choose either, both or neither. Consent is not a condition of purchase, and you can submit a quote request without agreeing to texts. You can opt out at any time by replying STOP, and reply HELP for help. See our Terms & Conditions.

Sharing of information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use a hosting and database provider to run this website and store submissions on our behalf.

Retention

Quote submissions and consent records are kept in our database until you ask us to delete them, or until we no longer need them to respond to you, provide services, or show a record of your consent choices.

Security

Submissions are sent over an encrypted (HTTPS) connection and saved by our server into a database that website visitors cannot read. Access is limited to authorized personnel. No method of transmission or storage is completely secure.

Your choices and contact

To ask about, update or delete your information, contact Vivo USA LLC:

Vivo USA LLC
1500 Rosecrans Ave Suite 500
Manhattan Beach, CA 90266
Email: info@getvivo.com
Phone: 866-335-0000
License: ACO 7863